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Terms and Conditions
Terms & Conditions of Sale

These Terms and Conditions apply to Cypress Books website www.cypressbooks.com only.

Delivery

Upon completion of your order you will receive an email confirming your order details. Our aim is to process all website orders within 1 working day from receipt of payment. Cypress aims to deliver its books within the following delivery time scales:

1-3 working days for UK delivery (3-5 working days to the Channel Islands, Northern Ireland and the outer Scottish islands)
5-8 working days for European delivery
15 working days for worldwide delivery
5 working days for collecting from store (Guanghwa Bookshop)

The above time frames assume our carriers and any associated local carriers are able to deliver within their stated time frames. As their performance is beyond our control we are unable to guarantee these time scales will be met in every case, thus please allow 28 days for delivery.

If your order is urgent please contact us and we can provide a guaranteed delivery service at an additional charge.

If a book you have selected is not in stock at the time of placing your order, we will let you know the expected delivery timescale and provide you with the option of waiting, changing or cancelling your order for a full refund.

The delivery address should be a physical address as we do not ship to P.O. Boxes.

Pricing

Prices are quoted in pounds sterling and exclude shipping costs, which are visible when viewing your basket. Books do not attract VAT in Europe, so our book prices do not include VAT. However, appropriate VAT will be charged for some of our other products, including audio and visual products and art supplies. The Euro price of each item is for reference only, the actual exchange rate and final amount charged from your card varies depending on your payment method or your bank.

Customer is solely responsible for the payment of any sales tax applicable in the country where they are resident.

Pricing Disclaimer

To offer a wide variety range and the best possible prices some of our items are ordered directly from distributers. Since we do not have inventory of these items we may not always be able to give advance notice of price changes. Therefore, prices, postage and packing rates are subject to change without notice.

If when processing an order we discover that the cost will be different than advertised, we will contact the customer with the option of paying the new price, cancelling at no charge, or exchanging their order for a different item.

Promotion codes and discounts

Cypress Books may occasionally provide customers with codes that can be entered during checkout. The following terms apply.

Discounts are only available on www.cypressbooks.com unless specifically stated to include other domains or stores as listed for the particular promotion. As standard some items are excluded from all promotional discounts. Cypress Books can change the items available for or excluded from discounts at any time and without warning.

Promotion codes and discounts may be time limited. If a discount code is not used within the allotted time Cypress Books will not provide a replacement code. Discount codes can only be used at time of purchase and not retrospectively.

Discount codes cannot be used with any other voucher, coupon or offer. This includes Student Discounts. Discount codes are exclusive of online postage and packaging.

Values are deducted from the online Price. An individual promotional code may have specific terms and conditions which apply to it and will be provided to the user when the code is provided.

Returns and Refunds

You may cancel your order at any time before your order is delivered and up to 14 working days following the day you received your order. Notice of cancellation must be in writing by email, quoting full order details. To obtain a refund of goods that have been despatched, you must return the goods at your own expense and the goods must be in a new and unused condition. Customers must return goods via recorded delivery and with adequate packing within 14 working days of receipt so that Cypress can provide a refund. Upon satisfactory and timely receipt Cypress will refund the total amount of your order, excluding the relevant shipping and packing costs.

Cypress will send replacement or issue refund within 28 days of receiving your delivery if:
  • Cypress sent the wrong goods to you; in which case upon the return of these goods Cypress will refund the customer or send the correct goods;
  • The goods were found to be damaged upon receipt; in which case upon the return of these goods Cypress will either replace the goods or give the customer a full refund.


Force Majeure

Cypress will not be liable to any customer for any delays or failure to perform due to any causes beyond our reasonable control. These causes may include acts or omissions of the customer, acts of God, default by a supplier, interruptions to delivery due to transport difficulties. The delivery cycle will therefore be interpreted as extended by the time lost by the excusable delay.

Jurisdiction and Law

Contracts formed between Cypress Books and users as a result of using this site shall be governed in all respects by English law and all such users hereby submit to the non-exclusive jurisdiction of the English courts.

All design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software and all other material on this website are copyright Cypress Book Co. UK Ltd (Cypress Books) and its affiliates, or their content and technology providers except where specifically stated - with the exception of book cover designs, book illustrations, author photographs and similar material, where copyright is vested in the publisher or another third party. ALL RIGHTS RESERVED.

Permission is granted electronically to copy and to print out a hard copy of portions of this website for the sole purpose of placing an order with Cypress Books or using this site as a shopping resource. Any other use of materials on this website - including reproduction for purposes other than those noted above, modification, distribution, or republication - without the prior written permission of Cypress Books is strictly prohibited.

 

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Cypress Books

 
 Unit 6, Provident Industrial Estate
 Pump Lane, HAYES, London
 UB3 3NE
 United Kingdom
 
 Tel: 0044 (0)20 8848 0572
 Fax: 0044 (0)20 85611062
 
 Monday to Friday 0900 - 1700
 Closed on UK public holidays
Guanghwa Bookshop
 
 112 Shaftesbury Avenue
 London
 W1D 5EJ
 United Kingdom
 
 Tel: 0044 (0)20 74373737
 

 Monday to Saturday 1030 - 1930
 Sunday 1100 - 1930

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